Policies
Last updated 23 September 2026
Terms of service
DietKaro is operated by dietkaro.in (GSTIN 33AUOPR8697Q1Z6, Tamil Nadu) ("we", "us"). By creating an account or buying a plan you agree to these terms.
- Plans. A plan buys a fixed number of meal deliveries over a fixed period, as shown at checkout. Deliveries run Monday to Saturday; there are no deliveries on Sundays or on the public holidays we announce in advance.
- Your information. You are responsible for giving us an accurate delivery address, diet type and allergy list. We cook to what you tell us.
- Allergies. We honour declared allergies in recipe planning, but our kitchen handles nuts, dairy, gluten, eggs, soy and seafood, so we cannot guarantee zero cross-contact. If your allergy is severe, speak to us before ordering.
- Health. Meal plans, calorie targets, body-fat estimates and AI coach messages are general wellness guidance, not medical advice. Consult a doctor before a major diet change, especially if you are pregnant, diabetic, or have a medical condition.
- Tracker access. The tracker app is included while a plan is active. After a plan ends you can still see your history; logging new entries needs an active plan.
- Accounts. Keep your password private. "Remember me" keeps you signed in on that device — don't use it on shared computers.
- Changes. We may update prices for future purchases. A plan you have already paid for keeps the price you paid.
Privacy policy
Who we are: dietkaro.in, GSTIN 33AUOPR8697Q1Z6, Tamil Nadu. We are responsible for the information described below. Contact: support@dietkaro.in, +91 70920 59271.
We collect only what we need to cook and deliver your meals and run your tracker:
- Name, email, mobile number and delivery address — to deliver and contact you.
- Body stats, goal, diet, allergies, food logs, weight, measurements, water, steps and habits — to set your targets and show your progress.
- Food photos you choose to analyse are sent to our AI provider to estimate nutrition and are not stored by us.
- Payments are handled by Razorpay. We never see or store your card, UPI PIN or bank details; we keep the payment reference and amount.
Your data is stored with Supabase (servers in Mumbai, India) and protected so that each member can only read their own records. We do not sell your data. Our kitchen and delivery staff see only what they need for your order: name, phone, address, meals and diet notes.
You can ask us to export or permanently delete your account and data at any time by writing to the contact address below. We respond within 7 days.
Refunds & cancellation
- Before your first delivery: you can cancel for a full refund. Message us on WhatsApp or email before the first meal is delivered.
- After your first delivery: the plan cannot be cancelled and is not refundable. Once your first meal has been delivered, the plan runs to the end of its period.
- Skipping days: skip up to 6 delivery days per plan from your dashboard before midnight the night before. Skipped days are added to the end of your plan, not refunded.
- Problems with a meal: if a meal is missing, late by more than 60 minutes, or not as ordered, tell us the same day with a photo and we will replace it or credit an extra day.
- Approved refunds go back to the original payment method within 5–7 working days.
Delivery policy
- We deliver in Thanjavur and Chennai, only inside the zones shown on our map. We do not currently deliver to Trichy or other towns. Checkout is blocked for addresses outside them.
- Meals arrive in the time slot you choose. Delivery inside our zones is free.
- If nobody is available to receive the order, it is left with security/reception or at the door, and counts as delivered.
- Your first delivery is on the start date you choose at checkout (earliest: tomorrow).